PUBLIC ADVISORY
June 6, 2024
June 6, 2024
On May 14, 2024, Toyota Motor Philippines (“TMP”) reported to the National Privacy Commission (NPC) a data security incident involving the unauthorized disclosure of the customer data of some registered users of the MyToyota mobile app. We assure the public that not all registered MyToyota app users are affected by the disclosure. Notifications were immediately sent to our concerned customers.
Per TMP’s investigation, the security incident involves an unintentional human error and concerns the confidentiality of the data of the affected customers. The integrity and availability of the data remain intact. The customer data subject of the disclosure includes certain sensitive personal information. Notably, any data regarding financial transactions is not part of the disclosure.
We continue to investigate security issues and cooperate with the appropriate government authorities. Rest assured that we will continue to update the affected customers on the progress of this probe.
Meanwhile, we remind all registered MyToyota users to be vigilant and cautious of potential privacy harms due to said incident.
We are very sorry for the inconvenience this may cause our valued customers.
Our customers’ trust is vital to us, so we continuously put additional safeguards in place to keep our customer data secure for our customers’ protection and make every effort to avoid similar incidents in the future. For customer concerns related to the security incident, please get in touch with Toyota Customer Assistance Center number (02) 819-2912 or email address [email protected] and TMP’s Data Protection Officer through [email protected]
Thank you very much for your understanding.
Masando Hashimoto
President
Toyota Motor Philippines